20 Allens Creek Rd, Rochester, NY 14618
ILLNESS POLICY / UPDATED 2024-2025
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Testimonials
Patient Testimonials
I am 71 years old and have had a lazy eye all my life. I have repeatedly asked opticians in my many visits I have made them if they have found a cure for Amblyopia and they've always said no. About a month ago, at a routine eye exam, I was told about Dr. Kaplow so decided to make an appointment. I was given a test where I was shown a 3D fly picture and asked to pick it up by it's wings. Couldn't do it. Dr. Kaplow gave me a number of exercises to do on my computer and phone (all on youtube) which I did for 20 minutes twice a day for a month. I went for a second exam today, and did the fly test again and for the FIRST TIME IN MY LIFE I HAD 3D VISION! It's not perfect, and the eye is weak, but it's given me the encouragement to persevere with these exercises. This is the most exciting thing that has happened to me in years. Thank you! Thank you so much!
Michael C. -via Google
I have Convergence Insufficiency and had to complete 3 months of eye therapy. After my first therapy session, I found an immediate improvement. I have also noticed a significant decrease in frequency in migraines. Reading before was a hassle, the words would be fuzzy and blurry. This was extremely upsetting, as I've been as avid bookworm for most of my life. After completion of my eye therapy, my eyes are now strong enough to read and process what I'm reading. Everyone was so darn nice! The secretaries were so friendly. Katie (my eye therapist) was an absolute sweetheart! A pleasure to work with and you can tell she really cares about helping you. Overall experience: 10/10. Thank you.
Leah C. - via email
Upon completion of Vision Therapy, what changes have you noticed in your child?
*Improved balance, improved hand-eye coordination, increase in sports abilities, more self-awareness, more confidence, improved sleeping habits, less anxiety, better listener. A lot less anxiety about school work, which she was very anxious about before.
What academic changes have you noticed?
*Increased ability to read, read for longer periods of time, comprehension, improved tracking and handwriting, increase in fluency, improvement with math, spelling and memory. Teachers have commented on her improvement in reading, writing and hand-eye coordination. Her improvement has been very noticeable and very positive. She feels a lot better about her skills and learning new things.
Parent of Evelyn S. -via Vision Therapy Survey
Upon completion of Vision Therapy, what changes have you noticed?
Ann C. -via Vision Therapy Survey
Improved balance, decrease in headaches, improved hand-eye coordination, improved reading ability, increase in sports abilities, more confidence, improved sleeping habits, less anxiety. Information processing and depth perception has improved, with practice it has gotten better slowly. Yes I would recommend vision therapy to others.
Ann C. -via Vision Therapy Survey
I was extremely impressed and grateful at how accommodating they were in getting me in on such short notice. Everyone was extremely friendly and I didnt feel intimidated or rushed. I really appreciated the family atmosphere and care that went into my visit.
Alice H. -via email
I have much more control over my vision now. My eyes react automatically to changes in what I am looking at and I have the tools to decrease my headaches that aren't meds. Thanks Megan & Dr. Kaplow.
A.B. - via Vision Therapy Survey
During the summer of 2017 I began to experience double vision. It got to the point where reading was almost impossible and everyday activities were affected. I went to an eye Dr. and was prescribed glasses. While that helped with the "big" picture a little bit, reading was almost impossible. My Dr. sent me to Allens Creek Optometry for "eye therapy." I saw Dr. Kaplow who did a thorough eye exam and recommended 16 weeks of "eye therapy." I will admit that I was very skeptical. What is "eye therapy?" I really had no choice, loss of any vision is a life-altering event. I had to try it. I met with Katie Herman and we did a few tests and a short therapy session. Not knowing what to expect and not really having a choice, I did everything that Katie told me to do for "homework." Again, losing any vision changes everything. As the weeks progressed, my therapy "test" scores slowly improved and I could read for longer periods of time. Sixteen weeks later, after weekly half-hour sessions, I can honestly say that eye therapy has changed my life. While I still need glasses, I have no problem reading, doing crossword puzzles and just functioning every day. Wow! I am very grateful for all the staff at Allens Creek Optometry for everything they have done to change and improve my life. That is what they did, they changed my life. Thank you for everything.
Johanna P. -via email (abridged)
Dr. Bateman is extremely insightful and thorough. I had been to two other doctors for dry eye, and was advised to use warm washcloths. My appointments with Dr. Bateman are 45-60 minutes long. She does extensive testing and will keep trying different prescriptions and other creative methods for dry eye. My dry eye has improved with her support. She genuinely cares about her patients, which seems very rare these days. I strongly recommend Dr. Bateman.
Vicki R. -via Google (abridged)
Great doctors and friendly staff! PLUS, they have all the latest frames. I highly recommend!
Janis R. -via email
Upon completion of Vision Therapy, what changes have you noticed?
Decrease in headaches and improved reading ability. Over-all noticeable changes have been: eyes better while reading, a lot less headaches, less migraines and vision not as blurry as often. Would recommend the program to others if they need it. It was VERY HELPFUL,
Samantha N. -via Vision Therapy Survey
Everyone was very friendly, honest and informative. I appreciate the option of optical technology for my 7-year-old in lieu of dilation. She also found glasses that she liked right away.
Anonymous -via email
I actually enjoy my time here. That alone is remarkable for a medical office.
Christopher B. -via email
The staff at Allen's Creek Family Optometry are incredible! They have specialties for injuries that other Optometrists don't offer. I came a long way with they're help. They aren't happy until you're happy. They are friendly and caring. They make you feel like family.
Mary Durkee -via Google